Orders & shipping
When will my order ship?
Ready-stock items are prepared for delivery once your order is processed during business hours (Mon-Sun, 9:00am-6:00pm). Tracking details are sent once your order has been arranged for shipment.
How is shipping calculated?
Delivery options and applicable fees are shown at checkout based on the order details.
Where do you deliver?
Delivery availability is confirmed at checkout based on the address you enter. If your location is not listed, message us on WhatsApp and we will let you know whether delivery can be arranged.
Products & sizes
Are products ready-stock or made-to-order?
Every product on DS BRAND is sold as a ready-stock item unless stated otherwise. No fabrication wait.
What if I need a different size or material?
DS BRAND ships standard sizes only. For cut-to-size, custom dimensions, or specific materials, that's handled separately by Advance Supplies.
How do I clean and care for acrylic products?
Use a microfibre cloth with water or mild soap. Avoid alcohol, solvent-based cleaners, and abrasive sponges — they cloud the surface.
Account & payment
Do I need an account to order?
Yes — checkout requires an account. It lets you track orders and save addresses. Sign-up takes about 30 seconds.
What payment methods are accepted?
FPX online banking (all major Malaysian banks), debit/credit card (Visa, Mastercard), and Touch ‘n Go eWallet. Processed securely via iPay88.
Is cash on delivery available?
Not at the moment. Payment is online only.
Exchange & cancellation
Can I cancel an order?
For cancellation help, contact DS BRAND support through WhatsApp or the Contact page with your order ID. Eligibility depends on the order status at the time of your request.
Can I exchange a product?
For exchange-related help, contact DS BRAND support through WhatsApp or the Contact page. Eligibility and next steps depend on the order status and the final exchange policy.
Do you refund?
DS BRAND prioritises exchange support over refunds. Please see the Exchange & cancel policy page for the full details once the policy is published.
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- Is your credit card payment facility secured?
Our online payment partner IPAY88, helps us in processing the payments. They are one of the best and most reputed online payment gateways in worldwide.
- I don’t have credit card, can I pay using bank transfer?
Yes, we accept transfers from major banks (Maybank, CIMB, etc) and Credit Cards (Visa/Master) via IPAY88.
- I bought the items and is there any hidden charges for the delivery fees?
Delivery fees will be calculated base on volumetric and weight. All the fees will be shown on checkout page. There’s no hidden charges.
- Why have I not received my items?
Tracking code will be sent to your email if the parcel is out for delivery, you may trace the status from the given courier link. If you didn’t receive or couldn’t get the status, kindly contact us at fb live chat so we can assist you.
- Help! I still don’t understand how to purchase.
You can chat with us at Whatsapp/fb live chat and our agents are happy to assist.
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